The website redesign is part of an ongoing effort to work online with consumers, agents, brokers and companies. Agent and broker licensing is now done almost entirely online. Consumers can file complaints online, email questions and check the status of their cases 24/7, the agency said.
“When people have insurance problems, they want information fast,” said Insurance Commissioner Mike Kreidler. “They have limited time, and they may be on a smartphone or other device. We want to make it easy for them.”